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Changelog
July 17, 2025

Email intake for Linear Asks

Diagram showing an email icon, the Linear Asks logo, and the Linear logo connected in a loop, representing email intake and two-way syncing between email, Asks, and Linear.

Email intake for Linear Asks⁠

Turn any email thread into a trackable issue with Linear Asks.

Asks helps internal teams manage workplace requests from Slack and email. Create designated email addresses – such as helpdesk@, legal@, or ops@ – and any messages sent, forwarded, or cc’d to those addresses will create an issue in the selected team’s triage queue.

Shows email draft to helpdesk@acme.inc with the subject "I need a new laptop" and has a caption "Every email sent to this email address will create an issue in a pre-defined Linear triage inbox"

Comments sync both ways with the original email thread, so you can respond to the sender without leaving Linear and email replies will appear as new comments.

Shows the synced comment thread in the Linear issue and has the caption "Replies to this comment will also be delivered to the original email thread"

Asks is available on Business and Enterprise plans. To get started, go to Asks settings and create your first intake email.

  • Improved display settings for project lists to support grouping, ordering, row properties, etc.
  • Redesigned the project overview tab to now show project and milestone descriptions
  • Added the ability to add customer requests to projects via a contextual menu from project lists and boards
  • Improved the popover that appears when hovering over a document to show the document creator and last edit
  • Added a "Create more" toggle when adding issues in templates or adding sub-issues while creating an issue or project
  • Jira authentication errors are now surfaced in integrations settings
  • Milestones are now sorted by target date when moved between projects
  • You can now paste internal Linear URLs in Cmd/Ctrl K to quickly navigate to that link
  • Fixed contextual menus being difficult to dismiss when clicking in draggable areas at the top of the window
  • Inline comments on the initiatives overview page now show up for large screen sizes
  • Fixed positioning of inline comments when opening from an inbox notification or link
  • Fixed scroll position restoration when navigating back to the issues list while creating a project or a project template
  • It's now possible to open pull requests via the command menu and by using the O then R keyboard shortcut
  • Included Issue.delegate in MCP tools
  • Made LLM aware of multiple pages of responses
  • We now allow you to create issues from the team's default template
  • Added fromDelegate and toDelegate fields to IssueHistory
  • Added two new external IPs that may be used to send webhooks: 34.134.222.122 and 35.222.25.142. However, please use signature verification rather than IP verification, as we may add more IPs in the future
  • When there are multiple changes in a row that result in webhooks, they are now delivered much faster